DeskPro+ FAQs
How long does delivery take?
Most orders placed before 11am will be processed and dispatched that day. Orders placed after 11am, and on Saturdays, Sundays and Public Holidays will be processed and dispatched the following business day. Once orders are dispatched they take 1-3 days to reach the main centres, and 2-4 days to reach everywhere else in the country. But this can sometimes vary due to factors outside DeskPro+ control.
Do you ship to PO Boxes or Private Bags?
No, for security reasons we only ship to a physical residential or business addresses.
Do your products come with a warranty?
DeskPro+ stands behind the quality of our adjustable sit/stand desks. Our mission is to ensure you have unrivalled satisfaction with your sit/stand desk experience, allowing you to tackle your tasks with complete ergonomic comfort.
DeskPro+ 10-year Warranty:
- Standing Desks which includes all electrical components and motor
- Standing Desk Tops
- Fixed Desks and Boardroom Tables
DeskPro+ 5-year Warranty – On all Office Chairs.
DeskPro+ 3-year Warranty – On all Accessories.
What is DeskPro+ returns policy work?
We offer a 28-day returns period for a full refund, ensuring your satisfaction is guaranteed.
How secure are my credit card details if I use them online with DeskPro+?
Shopping at deskproplus.co.nz is safe. Our site is protected by SSL, so all browsing and communication is encrypted. We use Windcave to integrate to the banks, who are PCI compliant and secure. Additionally, no credit card data is stored on our servers.
What if an item is out of stock?
If an item is out of stock, but in transit, the product page will display an estimated arrival date. You can sign up to receive an email notification when the item is back in stock.
Does someone need to be home to accept my delivery?
Our carrier requires a signature as proof of receipt, however, if you know you will not be home you can grant us the authority to leave the items without a signature. Simply check this option at checkout and write where you would like your items left in the comments field.
Can I track my order?
Yes, once your order is dispatched you will receive an email notification with a tracking link.
Do you ship to rural addresses?
Yes, we do deliver to rural addresses but these will incur a rural/delivery surcharge. This will applied to your cart at checkout.
How much does shipping cost?
The delivery fee depends on the type of product you are purchasing (in particular, the size and weight of an item). If you are purchasing multiple items you will just pay one delivery fee per address. For a full breakdown of the different delivery fees please check out our deliveries page.
Can I collect my order?
Yes, by selecting Click & Collect at the checkout you can save the delivery fee. Our showroom is open for collections Monday to Friday between 9:00am—4:00pm.
How can I pay for my order?
We accept payment by Debit and Credit Card (Visa and Mastercard), or you can spread your payments by using Afterpay
Do you have a showroom where I can view your products?
Yes, we have a showroom in Wellington. It is located at Unit 3-4 / 18 Northpoint Street, Plimmerton, Porirua 5026, Wellington. Our showroom hours are Monday to Friday between 9:00am—4:00pm.
Do you have a showroom in Auckland?
No, unfortunately, we only have a showroom in Wellington. If you want any additional details about any of our products feel free to email or phone us. We are more than happy to answer any questions you may have.